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Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a ticket.
We’ll get back to you as soon as possible.

  • Integrations
    AccountingSuite QuickBooks Online QuickBooks Desktop Theramanager Xero
  • Invoices
  • Features
    Automatic Batch Reconciliation Customer Portal Dashboard Frequently Asked Questions Getting Started Import Tools Invoice Generator Invoice Messenger Late Fees Mobile Check Capture Paper Mail Payment Plans RDC (Remote Deposit Capture) Reminders Technology Fees
  • Payments
    ACH Check Processing Credit Card Processing Deposits Schedules & Recurring Billing Stored Cards Transactions PayPal
  • Reports
    Customer Email Reminders Sync History Feature Utilization
  • Settings
    Billing Branding General Settings User Accounts
  • Customers
+ More

ACH
  • Connecting your ACH Gateway to Biller Genie
  • ACH Settlement Timeframe
  • Authorizing ACH Processing
  • Allowing Credit Card & ACH Payments
  • ACH and Credit Card Rejection Codes

Check Processing
  • Setting up Check Processing
  • Check Processing Overview
  • Processing a Check

Credit Card Processing
  • Connecting your Credit Card Gateway to Biller Genie
  • ACH and Credit Card Rejection Codes

Deposits
  • Record Deposits in QuickBooks Desktop (All Versions)
  • When Will I Receive My Deposits?

Schedules & Recurring Billing
  • Create a Payment Schedule

Stored Cards
  • How to Set Up Auto Pay
  • Storing Payment Methods
  • Invite a Customer to Store a Payment Method
  • Customer-Enabled Auto Pay
  • Turn Off Auto Pay

Transactions
  • Partial Payments inside Customer Portal
  • Bulk Pay
  • Adding Custom Fields
  • Attach Invoice to Transaction
  • Detach Invoice from Transaction
  • Partial Payments
  • Partial Refund
  • Refund Transaction
  • Swiping Credit Cards
  • Void a Transaction
  • Creating Sales Receipts
  • International Payments

PayPal
  • Installing the PayPal Add-on
  • PayPal Overview

Popular Articles

  1. Frequently Asked Questions
  2. Invoice Messenger
  3. Using the Customer Portal
  4. Using Reminders
  5. Refund Transaction
  6. Authorizing ACH Processing
  7. QuickBooks Desktop Troubleshooting
  8. Biller Genie Billing & Subscription
  9. Partial Refund
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