Turn Off Auto Pay

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Table of Contents

Step 1: Open the Customer List Step 2: Select the Customer Step 3: Open Auto Pay Settings Step 4: Turn Off Auto Pay

Some customers may have a unique process where Auto Pay doesn't work for them. You can easily disable this feature for a customer using the steps below:

Step 1: Open the Customer List

In the Biller Genie portal, navigate to your Customers list

This image shows the navigation menu from Biller Genie, highlighting the "Customers" section. This tab is used to manage customer information and settings within the platform.

Step 2: Select the Customer

Use the search bar and/or filters to find the desired customer record.

This image shows the "Customers" section in Biller Genie. It includes a list of customers with details like ID, display name, business name, contact information, and outstanding invoice amounts. You can search, filter, or sort through the customer list; options to import customers or add a new customer are available at the top.

Step 3: Open Auto Pay Settings

Click the 'Auto Pay' tab, then click 'Edit'

This screenshot shows the "Auto Pay" tab for a customer in Biller Genie. It allows you to manage auto-pay settings for invoices. The "Edit" button lets you modify these settings, such as turning auto-pay on or off.

Step 4: Turn Off Auto Pay

Turn Auto Pay Invoices to ‘Off’ then click ‘Update Customer’.

This image shows the detailed "Auto Pay" settings for a customer in Biller Genie. The steps to turn off Auto Pay are highlighted

One major benefit of Using the Customer Portal, is that your customers can enable/disable their Auto Pay settings themselves.

automated disable

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