Overview

Customers can make full, bulk, or partial payments inside the Customer Portal.

While full and bulk payments can be made directly from the home screen, partial payments must be made from the individual invoice page.

This article explains how customers can submit a partial payment.

How To Make a Partial Payment

Step 1

Log in to the Customer Portal.

From the home screen, locate the invoice that needs a partial payment.

Click the Invoice Number on the left-hand side.

This will open the individual invoice payment page.

 

Step 2

On the invoice payment page, select the desired Payment Method (for example, Credit Card or ACH).

 

Step 3

Locate the Amount field.

Edit the amount to reflect the partial payment you wish to make.

 

Step 4

Click Process Payment to submit the payment.

Once submitted, the transaction will process and the invoice balance will update accordingly.

 

Important Notes

• Full and bulk payments can be made from the portal home screen.
• Partial payments require opening the individual invoice first.
• The remaining balance will stay open until paid in full.

Still Having Trouble?

If a customer is unable to submit a partial payment, contact the Biller Genie support team at support@billergenie.com and include the following details:

• Invoice number
• Payment method being used
• Any error messages displayed

Providing this information will help our support team assist you as efficiently as possible.