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You can refund transactions within Biller Genie.
Note: After a transaction is voided or refunded, the invoice will still be marked “Paid” in the accounting software. You will have to manually update the invoice to reopen it in the accounting software.
Navigate to the Transaction page. You can search for any transaction by going to Reports > All Transactions.
Select the transaction you would like to refund.
Click Refund in the top right corner of the transaction page.
You will see a pop-up screen with the option to send a receipt. Select “Yes” to issue the refund.
Once a refund is issued, the action cannot be undone.
In specific scenarios a refund option will be unavailable. Some common reasons are:
- Bulk Payments - When multiple invoices are associated with a single payment, refunds are not possible. Contact Support for Help.
- For ACH payments - the refund option won't be available until the transaction is marked "settled". In order to void before then, you'll need to contact your processor.