If your company file is hosted with Right Networks, your setup will be a little different. Follow the steps below for a successful deployment in the Right Networks environment based on your version of QuickBooks Desktop

Multiple QuickBooks Company Files in the Right Networks Environment

If syncing with multiple QuickBooks files in the Right Networks hosting environment, users are unable to keep QuickBooks closed. Therefore, it is recommended that QuickBooks is open but no company file is open.

• Right Networks users may request that QuickBooks is opened upon login by reaching out to the Right Networks hosting support team
• Leaving QuickBooks open but not to a company file will allow users to sync with multiple QuickBooks files

Important Notes

• Users must be logged in to Right Networks with the agent active and connected to run syncs. If they are not logged in, syncs will not run.
• The Right Networks environment will log out automatically after two hours of no activity. This is for security purposes and is managed by Right Networks.
   

QuickBooks Desktop Versions 2021 R4 & Later

Precheck that WebConnector 3.0 is in the Startup 

1. On the Right Networks server, open the file explorerer. 
2. In the home field, type shell:startup and then click enter. 
3. Check to see if the Intuit.QBDT.WebConnector.Application.exe file is in the startup shell. 
4. If it is not, then you will need to connect with the Right Networks support team to have the Intuit.QBDT.WebConnector.Application.exe file added to the startup. Inform the Right Networks support team that you are a Biller Genie customer and they will be able to assist. 

Precheck that the Biller Genie WebApp Can be Installed

1. Once it is confirmed that the Intuit.QBDT.WebConnector.Application.exe file is in the startup shell, restart the Right Networks server. 
2. Once the server is back up and running, open QuickBooks Desktop and sign in with the Admin user. 
3. In QuickBooks Desktop click File > App Management  > Manage Web Apps. The QuickBooks Web App marketplace will open. 
4. In the search bar, search for Biller Genie and click “Set Up”. The Biller Genie sign-in screen should populate and if it does, this means that you can move forward with connecting Biller Genie. 
   1. If an error message is shown that the web app installation cannot be completed, this means that the Biller Genie Web App (WebConnector 3.0) is not working.
   2. Restart the Right Networks server and attempt the web app setup again. If the error continues, then you will need to reach out to Right Networks back-end support team for assistance.