You can refund customers partially or the entire amount within Biller Genie.
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Note: Partial refunds can be done on credit card only, not ACH.
Go to Reports > All Transactions.
Select the ID of the transaction you want to refund.
Click Detach Transaction to detach the transaction from the invoice.
Click Ok to acknowledge the Detach Transaction pop-up and detach the transaction.
Click Refund in the top right.
Enter the amount you want to refund.
Click Refund. The amount will be refunded back to the customer.