Technology fees in Biller Genie (whether configured as a surcharge or under dual pricing) are a global account setting. They apply to every transaction processed through your account, and they cannot be turned off for a specific customer or a specific invoice.
Why the setting is global
Card-brand and state-level surcharging rules require that any fee is applied consistently and transparently across all transactions. Showing one customer a fee and not another, or charging the fee on some invoices and not others, can be a compliance violation that puts your processing account at risk.
By keeping technology fees as a single global setting, Biller Genie makes sure:
- Every customer sees the fee at the same point in the payment flow (invoice, payment screen, receipt).
- Card and ACH (or card and cash) pricing differences are disclosed consistently.
- Your card-network and state-rule compliance is uniform across your customer base.
What you can do at the account level
You CAN configure how technology fees behave globally:
- Set up Technology Fees (rate, payment types affected, etc.).
- Switch between Surcharging and Dual Pricing depending on your state and card-brand rules.
- Confirm compliant surcharging for your state.
If you absolutely need to exempt a specific transaction
The cleanest path is to take the payment outside the normal autopay or customer-portal flow — for example, recording a cash or check payment that does not run through your card gateway. Cash and check transactions do not trigger the technology-fee logic.