PCI (Payment Card Industry) compliance is a security standard that the credit card networks require any business accepting card payments to maintain. Every merchant must complete a PCI compliance assessment at least once a year.
Who runs the PCI assessment
Biller Genie does NOT host the PCI compliance portal or questionnaire for your account. The provider that set up your credit card processing (your payment gateway, your processor, or your reseller) is the entity that:
- Sends you the annual PCI compliance reminder.
- Provides the secure portal where you complete the Self-Assessment Questionnaire (SAQ).
- Reviews and validates your compliance status.
What you should do
If you have not received your PCI compliance email or are unsure how to complete it, contact your payment gateway or processor directly. They can walk you through which SAQ tier applies to you, the questions, and any vulnerability scans required.
Biller Genie is built to help you stay PCI-compliant on the data side (we tokenize card data and never store it raw), but the annual SAQ submission belongs to your card processor and to you as the merchant.