Inviting Customers to the Customer Portal
Keep your customers information safe and secure by inviting them to create a username and password to access your branded Customer Portal.
Navigate to Add-ons > Customer Portal.
If Customer Portal is not listed under Add-ons, you may need to go to the Add-ons Marketplace to install it
Send an invitation to the Customer Portal:
Go to Customers > Select the Customer > Click on the Customer Portal tab.
If the customer has never been invited, or you want to resend them the link, click Send Invitation.
- If the customer already has an account, you will see their email address listed under the Customer Portal Username.
The invitation email is titled Welcome to the Customer Portal. The customer will click the link in the welcome email to set their password.
A second email will be sent to confirm their email for their account, and then they can log in to the portal.
- If your customer reports not receiving the Welcome Email or the Confirmation Email, please be sure they’re checking the same email we have in their customer profile and check their spam folder.