The Paper Mail Conflicts report is the paper-mail counterpart to Email Conflicts. It lists customers who are set up to receive invoice reminders by paper mail, who have an open invoice, but whose mailing address hasn't been confirmed — meaning Biller Genie isn't going to mail them anything until you confirm the address.
When a customer appears on the report
A customer is flagged when all three are true:
- They have at least one open invoice (unpaid, not hidden, not pending).
- At least one of their Reminder Settings has paper mail turned on.
- Their delivery address has not been confirmed — typically because the address you have on file didn't validate against USPS, the customer has multiple address records that haven't been reconciled, or the address field was left blank.
Until you resolve the conflict, paper mail reminders to that customer do not go out. Email reminders (if also configured) continue to fire normally.
Where to find it
From the main menu, click Reports > Paper Mail Conflicts. Requires the Report Viewer role (or higher) and an active Paper Mail Add-On on your subscription.
Resolving a conflict
- Find the customer on the report.
- Click the address-resolution action. A modal opens showing the customer's available address candidates — typically the Billing Address on the customer record, plus any USPS-suggested correction if Biller Genie tried to validate.
- Choose the correct address. Click Confirm Address.
- If there are any pending "New Invoice" paper-mail reminders that were waiting on the address confirmation, they're triggered immediately. Future scheduled reminders to this customer now flow to paper mail on the standard cadence.
If neither candidate is correct
Cancel out of the modal, open the customer record, and edit the Billing Address to the correct value. Then return to Paper Mail Conflicts and confirm. The address you saved in the customer record will be the candidate the modal offers.
If the customer doesn't have a physical address you can mail to
Turn off paper mail for that customer specifically. On their customer record, open the Reminders tab and toggle off the paper-mail channel on each row. The customer drops off the Paper Mail Conflicts report and will continue to receive email reminders only.
Searching
Use the search bar to find a specific customer by display name, business name, first name, or last name. Useful when you want to confirm whether a particular customer is on the list.