With Biller Genie's Dual Pricing option, your invoices and payment screens display both a card price and an ACH (or cash) price side-by-side. The customer sees both prices from the start — there's no popup at checkout — and they pick the payment method that matches the price they're willing to pay. This article walks through the six points where your customer sees the dual price during a typical payment, so you know exactly what they'll experience.
For the Surcharging equivalent (which is a different flow — single price with a popup at checkout), see What Your Customer Sees: The Surcharging Checkout Experience.
Step 1: The invoice syncs in from your accounting software
You create your invoice in your accounting software (QuickBooks Online, QuickBooks Desktop, or Xero) at your normal price. That becomes the ACH (or cash) price your customer will see. Biller Genie automatically calculates the card price by applying your Technology Fee percentage on top.
Step 2: The invoice shows both prices side-by-side
When the customer opens the invoice, they see two clearly labeled prices: a card price and an ACH (or cash) price. The label on the second price depends on your Cash Invoice Price Labels setting (see Setting Up Technology Fees on Your Account).
Step 3: The Invoice Messenger email reflects the total from your accounting software
The new-invoice and reminder emails sent through Invoice Messenger show the total from your accounting software (the ACH or cash price). The card price is visible when the customer opens the invoice itself.
Step 4: The payment summary screen shows both prices
When the customer clicks through to pay, the payment summary screen displays both prices side-by-side. This is the decision point — they see exactly what they'll pay for each option and choose accordingly.
Step 5: The card checkout shows only the card price
Once the customer selects "Pay by card," the card checkout screen shows the card price (the higher of the two) and nothing else. There's no surprise popup or surcharge disclosure — the customer already saw and chose this price on the previous screen.
Step 6: The receipt reflects the price for the chosen payment method
The emailed receipt shows the amount the customer actually paid — the card price if they paid by card, the ACH (or cash) price if they paid by another method. No "fee" line item appears on the customer's receipt under Dual Pricing; it's just the price for the payment method they chose.
How it looks inside the Customer Portal
If your customer logs into the Customer Portal to pay their invoice from inside the portal (instead of via the public checkout link), the Dual Pricing display follows the same six steps. The portal shows the same side-by-side prices on the invoice view and the payment summary screen.
