Worldpay Express is a payment gateway for credit card and ACH payments. If your merchant service provider set you up on Worldpay Express, you can connect it to Biller Genie and take payments on your invoices. This article covers what Worldpay Express supports in Biller Genie, what it doesn't, and how to connect it.
Don't see Worldpay Express? Worldpay Express may not show in your Add-Ons yet. Contact support@billergenie.com and our team will help you connect.
What Worldpay Express supports
- Credit card payments, with voids and full or partial refunds.
- Saved cards for repeat payments, AutoPay and payment plans.
- Apple Pay in the Customer Portal. Contact support to turn it on.
- Technology Fees, including surcharging and dual pricing.
- Level 2 and Level 3 card data, sent with payments made against an invoice.
- ACH payments, single and bulk, with full or partial refunds. You can void an ACH payment while it is still pending.
- ACH status updates twice a day. A returned ACH payment shows on the Rejected Transactions report with the bank's return code and reason.
- Third-party sales receipts for card and ACH payments you take on Worldpay Express outside Biller Genie.
- Automatic Batch Reconciliation v2 for card and ACH. Worldpay Express doesn't report processing fees, so if your fees are taken daily, you enter them by hand.
What Worldpay Express doesn't support
- Token Importer. Cards and bank accounts already saved in Worldpay Express can't be imported. Customers save them again in Biller Genie.
- Automatic Batch Reconciliation v1. Worldpay Express reconciles through Automatic Batch Reconciliation v2 only.
- ACH in Canada. Canadian merchants can take card payments only.
- Partial approvals. If a card approves only part of the amount, Biller Genie cancels the charge and shows "Partial approval not supported. No charge was made." The customer can pay with another card.
- Refunds older than 45 days on a payment method that wasn't saved. After 45 days, Biller Genie can refund only a saved card or bank account. Refund other payments in Worldpay Express.
Before you start
- Get four values from your merchant service provider: Acceptor ID, Account ID, Account Token and Terminal ID. All four are required.
- Credit card and ACH connect separately. If you take both, connect each one.
How to connect Worldpay Express
- In Biller Genie, go to Add-Ons > Credit Card Processing for cards, or Add-Ons > ACH Processing for ACH.
- Click Continue under "I have a CC processor" or "I have an ACH processor".
- Choose Worldpay Express.
- Enter your Acceptor ID, Account ID, Account Token and Terminal ID.
- Click Connect To Worldpay Express CC Gateway or Connect To Worldpay Express ACH Gateway.
- Go to Control Panel > Customer Defaults and set Allow Credit Card Payments or Allow ACH Payments to Yes.
Tip: Check that no spaces sit before or after each value. Extra spaces from copy and paste are a common cause of connection errors.
Once connected, the Worldpay Express fields are read only. To change a value, contact support@billergenie.com.
Still having trouble?
- "Worldpay Express rejected the credentials" means one of the four values doesn't match your Worldpay Express account. Compare each value with what your merchant service provider sent.
- "Your Worldpay Express Terminal ID has not been set" means the gateway has no Terminal ID. Contact support.
- For anything else, email support@billergenie.com with the gateway name, whether you're connecting credit card, ACH or both, and any error message you see.