[{"question":{"category_id":1369274,"account_id":12867,"created_at":"2026-08-26T22:48:18.865Z","tag_names":["close account","cancel subscription","cancel biller genie","close biller genie account","account cancellation","cancellation survey","end subscription","delete account","deactivate account","close merchant account","cancel plan","account closure","how to cancel"],"answer_sample":"If you need to close your Biller Genie account, you can finish the process yourse","long_answer_sample":"If you need to close your Biller Genie account, you can finish the process yourself from the Merchant Portal in a few minutes. This article covers who can close the account, what to do first, the steps in the portal, and what happens after. Who can close the account\nOnly the account owner or a team member with billing permissions can close the accou","language_id":1,"id":3919985,"last_published_date":"September 10th, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"need close biller genie account, can finish process merchant portal minutes. article covers first, steps portal, happens after. account owner team member billing permissions account. see click name ask make change. let know. email support@billergenie.com submit support ticket portal. include business address confirms request, reviews open items you, often fix problem prompted save need. closes, lose access download subscription invoices transaction reports want keep first. expect one bill. invoice fees billed month ends, final balance first week following month. sign merchant.billergenie.com. top-right corner select billing. plan history panel, button, will help request. page. button sits panel. window asks whether like speak success choose yes book call, continue. complete short survey. six questions required cancelling, issues product, training went, used genie, consider coming back, two sentences done better. cancellation proceed. proceed cancellation. step clicking closes right away. waiting period, undo it, stays active continues usual. next closed confirmation page, send ends day. logins everyone turned off, scheduled reminders stop. accounting software disconnected genie. anything synced there. remaining changed mind talk reinstating payment processing accounts providers closing banking opened providers, set those, contact provider directly. sure contact, point place. marketplace partner, partner directly it. behalf. firstach 703.991.6587 support@firstach.com fortis 866.377.3287 support@fortispay.com reliafund 763.226.2003 operations@reliafund.com skybank financial 800.617.9980 support@skybankfinancial.com related articles \u0026amp; finding transactions report funding, statements, 1099-k processor","name":"Closing Your Biller Genie Account","votes":0,"is_published":true,"slug":"closing-your-biller-genie-account","first_category":"Account \u0026 Billing","categories_display_for_views":"Account \u0026 Billing","parent_categories":[1369274],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/account-and-billing/closing-your-biller-genie-account?from_search=239264094","host":"https://helpcenter.billergenie.com","body_txt":"need close biller genie account, can finish process merchant portal minutes. article covers first, steps portal, happens after. account owner team member billing permissions account. see click name ask make change. let know. email support@billergenie.com submit support ticket portal. include business address confirms request, reviews open items you, often fix problem prompted save need. closes, lose access download subscription invoices transaction reports want keep first. expect one bill. invoice fees billed month ends, final balance first week following month. sign merchant.billergenie.com. top-right corner select billing. plan history panel, button, will help request. page. button sits panel. window asks whether like speak success choose yes book call, continue. complete short survey. six questions required cancelling, issues product, training went, used genie, consider coming back, two sentences done better. cancellation proceed. proceed cancellation. step clicking closes right away. waiting period, undo it, stays active continues usual. next closed confirmation page, send ends day. logins everyone turned off, scheduled reminders stop. accounting software disconnected genie. anything synced there. remaining changed mind talk reinstating payment processing accounts providers closing banking opened providers, set those, contact provider directly. sure contact, point place. marketplace partner, partner directly it. behalf. firstach 703.991.6587 support@firstach.com fortis 866.377.3287 support@fortispay.com reliafund 763.226.2003 operations@reliafund.com skybank financial 800.617.9980 support@skybankfinancial.com related articles \u0026amp; finding transactions report funding, statements, 1099-k processor","categories":{"current":{"id":1369274,"name":"Account \u0026 Billing","url":"/account-and-billing"}},"category_param":"account-and-billing"}},{"question":{"category_id":1368781,"account_id":12867,"created_at":"2026-05-31T02:39:01.513Z","tag_names":["cancel schedule","export schedules csv","invoice schedule list","next run date","occurrences remaining","pause schedule","payment schedule list","recurring schedules list","running schedules","schedules report"],"answer_sample":"The Schedules report is your one-stop view of every recurring schedule on your ac","long_answer_sample":"The Schedules report is your one-stop view of every recurring schedule on your account — both Invoice Schedules (which auto-create new invoices on a cadence) and Payment Schedules (which auto-charge a stored payment method on a cadence, often as part of an approved payment plan). Use this report to spot anything that's run off the rails, to pause or","language_id":1,"id":3833021,"last_published_date":"July 31st, 2026","last_published_avatar":"\u003cimg class=\"avatar circle\" width=\"96\" height=\"96\" style=\"background: url(\u0026quot;/initials_avatars/TA?bg=e0633a\u0026amp;s=192\u0026amp;fg=fff\u0026quot;) 0% 0% / 96px 96px;\" src=\"https://secure.gravatar.com/avatar/841e7ea85ebda058cdd7ee30638e7bee.png?s=96\u0026amp;d=blank\" /\u003e","last_published_user_name":"Thomas Aronica","indexable_body":"schedules report one-stop view every recurring schedule account — invoice (which auto-create new invoices cadence) payment auto-charge stored method cadence, often part approved plan). use spot anything run rails, pause resume schedules, confirm coming next. find main menu, click reports \u0026gt; schedules. default shows running uncheck \"running only\" top right see including paused completed ones. column id internal id. open details. type (creates run) (charges run). typically attached plan. status (active will fire next due date), cancelled (paused via action fire), (ran configured number occurrences done). plan plan, links description free-text setup. customer belongs (only shown account-wide view; hidden viewing specific record). frequency daily, weekly, monthly. amount per-run amount. start date first run. charge / creation fire. azure-scheduled job runs approximately 800 1000 pm et today one windows. x y (z remaining) finite ∞ indefinite filtering searching checkbox (top right) defaults checked. include search box matches description, customer, frequency, useful finding know roughly charges. per-column filters grid header row. pausing (cancelling) schedule. schedule's flips (biller genie's ui uses \"cancelled\" label though technically underlying database state paused), future stop firing. resume, resume. next-run recompute based original cadence. editing edited place. change amount, schedule, existing create corrected settings. (the ones backing plans) edit details edit. creating dropdown page set charges method. retainers, deposits, subscriptions one-off recurring. requires add-on installed account. step-by-step. exporting export csv page. respects current running-only setting want file named schedules.xlsx. related articles pending plans storing methods","name":"Schedules: List View","votes":0,"is_published":true,"slug":"schedules-list-view","first_category":"Reports \u0026 Dashboards","categories_display_for_views":"Reports \u0026 Dashboards","parent_categories":[1368781],"is_internal":false,"is_private":false,"extra_categories":[],"url":"/reports-and-reconciliation/schedules-list-view?from_search=239264094","host":"https://helpcenter.billergenie.com","body_txt":"schedules report one-stop view every recurring schedule account — invoice (which auto-create new invoices cadence) payment auto-charge stored method cadence, often part approved plan). use spot anything run rails, pause resume schedules, confirm coming next. find main menu, click reports \u0026gt; schedules. default shows running uncheck \"running only\" top right see including paused completed ones. column id internal id. open details. type (creates run) (charges run). typically attached plan. status (active will fire next due date), cancelled (paused via action fire), (ran configured number occurrences done). plan plan, links description free-text setup. customer belongs (only shown account-wide view; hidden viewing specific record). frequency daily, weekly, monthly. amount per-run amount. start date first run. charge / creation fire. azure-scheduled job runs approximately 800 1000 pm et today one windows. x y (z remaining) finite ∞ indefinite filtering searching checkbox (top right) defaults checked. include search box matches description, customer, frequency, useful finding know roughly charges. per-column filters grid header row. pausing (cancelling) schedule. schedule's flips (biller genie's ui uses \"cancelled\" label though technically underlying database state paused), future stop firing. resume, resume. next-run recompute based original cadence. editing edited place. change amount, schedule, existing create corrected settings. (the ones backing plans) edit details edit. creating dropdown page set charges method. retainers, deposits, subscriptions one-off recurring. requires add-on installed account. step-by-step. exporting export csv page. respects current running-only setting want file named schedules.xlsx. related articles pending plans storing methods","categories":{"current":{"id":1368781,"name":"Reports \u0026 Dashboards","url":"/reports-and-reconciliation"}},"category_param":"reports-and-reconciliation"}}]