Two of the most common end-of-month / end-of-year questions from merchants on Biller Genie: "When does my money hit the bank?" and "Where's my 1099-K?" Both of those answers come from your payment processor, not from Biller Genie. This article covers how the funding flow actually works, what affects timing, and where to get your tax forms.
Who actually funds you
Biller Genie is the platform that processes invoices and presents the payment options to your customer. The actual movement of money — and the legal relationship that creates your 1099-K — happens between you and your payment processor (the company that runs the card network or ACH rails on your behalf):
- Credit and debit card payments are routed through your card processor — depending on your setup, that's Fortis, Sola Payment Services, Elavon, Authorize.Net, USA ePay, or whichever gateway your account uses. The processor of record holds your merchant account and is the legal entity that funds your bank account and reports your gross sales to the IRS.
- ACH and check payments are processed through ReliaFund (Biller Genie's banking partner). For ACH, ReliaFund is the funding source. For checks captured via RDC or Mobile Check Capture, ReliaFund handles the deposit.
Biller Genie does not move money; we orchestrate the flow. We don't issue your 1099-K. The processor of record does both.
Funding timeframes by payment method
| Payment method | Typical funding time |
|---|---|
| Credit / Debit Card | Funded 1-2 business days after the daily batch closes. Cards captured before your batch-close cutoff settle next business day; cards captured after the cutoff settle the day after that. |
| ACH | 3-5 business days. ACH transactions go through a settlement window during which they can still reject (Insufficient Funds, etc.). See ACH and Credit Card Reject Codes. |
| Check (RDC / Mobile) | 3-5 business days, similar to ACH. The check goes through the banking network and can reject during the settlement window. |
Next-day or "faster" funding
Faster funding is a feature of your processor's merchant agreement, not a toggle in Biller Genie. The most common lever is the batch close time: setting your batch close time before the processor's daily cutoff (typically Pacific Time for most processors) means transactions from that day fund the next business day rather than two days later.
How to set this up:
- Contact your processor (your gateway provider). For most Biller Genie accounts that's Fortis or your specific gateway's support line.
- Ask them to confirm your current batch close time and your funding cadence.
- Request a batch close time at least 30 minutes before their daily cutoff. They'll need to adjust the MID configuration on their end.
- Some processors charge extra for next-day funding; ask what it costs before opting in.
There's no Biller-Genie-side toggle to change funding speed. Funding is between you and your processor.
Getting your 1099-K
Biller Genie does not issue 1099-K forms. Your 1099-K comes from the processor of record — the merchant-services entity that actually holds your funds before depositing them.
When 1099-Ks are issued
Processors are required to send 1099-K forms by January 31 of each year covering the previous calendar year. If yours hasn't arrived by mid-February, contact your processor.
Where to find it
- Mail — most processors mail the 1099-K to the legal business address on file. Make sure your processor has your current address.
- Processor portal — many processors also expose tax forms in their online merchant portal under Statements, Tax Documents, or 1099. Log in to your processor's portal to check.
- Processor support — if you can't find it, contact your processor's merchant services line. They can re-issue or email a copy.
If you're not sure which processor is on your account
Open Biller Genie and go to Add-Ons. Your active payment gateway is listed under Payments — that's the entity to contact about your 1099-K. If you process both credit cards (one processor) and ACH (ReliaFund), you may receive two 1099-Ks — one for each.
Monthly merchant statements
Same idea: your monthly merchant statement (showing gross sales, fees, chargebacks, net deposits) comes from your processor, not from Biller Genie. Log in to your processor's portal or check your mail.
What Biller Genie shows you (and doesn't)
Biller Genie has rich reporting on the gross sales side — the All Transactions report shows every payment, refund, and void with full detail. Use Biller Genie when you want to know what came IN. Use your processor statement when you want to know what was DEPOSITED net of fees.
Still have questions?
If you're not sure who to contact about funding or your 1099-K, email support@billergenie.com. We can confirm which processor is on your account and provide their support contact info.