Detach Invoice from Transaction

Super Administrator

Written by Thomas Aronica (Super Administrator)

Updated

If you ever attach a transaction to an incorrect invoice, you can detach the invoice.

Step 1

To do this go to “Reports” > “All Transactions” and search for your transaction ID.

Step 2

Then click Detach Transaction.

Voids vs Refunds: When to Use Each

When a customer's payment needs to be cancelled or reversed, Biller Genie gives y...

How to Refund a Payment (Full or Partial)

This article walks through refunding a payment in Biller Genie. You can issue ful...

How to Void a Payment

A void cancels a transaction before it has settled at the processor — the authori...

Bulk Refunds and Bulk Voids

When a customer pays multiple invoices in a single bulk transaction, you can refu...