Reminders can be turned on or off at the global, customer, or invoice level. To turn off Reminders for specific customers, see our article: Turning Off Reminders for Specific Customers
To stop any Reminders from going out for an individual invoice, follow the steps below.
Step 1
In the Biller Genie portal, navigate to Invoices
Step 2
Search for the invoice that doesn't need Reminders
Alternatively, you can open your Customers list, find the customer, and then click ‘Invoices’ to see all of their invoices. Then choose the invoice that doesn't need Reminders.
Step 3
With the invoice open, click ‘Modify’ > ‘Opt out of Reminders’
A banner will display, confirming the action.
Enabling Reminders on an invoice can be done by following the same steps. Clicking ‘Modify’ again will display the option to ‘Opt into Reminders’