Allowlisting Biller Genie IPs by Email Provider

Overview

This article provides step-by-step instructions for allowlisting Biller Genie sending IP addresses in the most common business email platforms. Complete these steps after identifying that IP-based filtering is causing email delivery issues.

If you have not yet confirmed that IP-based filtering is the cause, see: Email Delivery Issues (IP-Based Filtering).

Before You Begin

Administrator access is required to complete these steps. If you do not have administrator access to your company's email platform, share these instructions with your IT team.

The IP ranges to allowlist are:

87.253.232.0/21

185.189.236.0/22

185.211.120.0/22

185.250.236.0/22

45.14.148.0/22

Google Workspace (Gmail)

Requires Google Workspace administrator access.

1. Sign in to admin.google.com.
2. Navigate to Apps > Google Workspace.
3. Select Gmail, then open Spam, phishing, and malware.
4. Locate the Email allowlist section and click Add.
5. Add each IP range individually.
6. Enable Bypass spam filtering for allowlisted IPs.
7. Save your changes.

Microsoft 365 / Outlook

Requires Microsoft 365 administrator access.

1. Navigate to https://security.microsoft.com.
2. Select Email & collaboration.
3. Open Policies & rules, then Threat policies.
4. Select Anti-spam policies.
5. Edit the inbound anti-spam policy (typically named Default).
6. Scroll to Allowed and blocked senders.
7. Add the IP ranges under Allowed IP addresses.
8. Save the policy.

GoDaddy Email (Advanced Email Security)

Availability depends on your GoDaddy email plan.

1. Log in to your GoDaddy Email & Office Dashboard.
2. Open Advanced Email Security.
3. Navigate to Settings.
4. Select Allow List or Safe List.
5. Choose IP Address and add each IP range.

If you do not see an option to allowlist IP addresses, contact GoDaddy Support and request that inbound email from these IP ranges be allowed.

Squarespace Email

Squarespace email is hosted through Google Workspace. To allowlist the IP ranges, follow the Google Workspace steps above.

If you do not have administrator access, contact Squarespace Support for assistance.

Confirming Email Delivery

After allowlisting the IP ranges, verify that delivery has been restored.

• Send a test invoice to yourself and confirm that you receive it promptly.
• Verify that CC copies are delivered correctly if they are enabled.
• Request a login email (magic link or verification code) to confirm that account access emails are working as expected.

If emails are being delivered but are routed to junk or spam folders, see: Email Delivery Issues (IP-Based Filtering).