Invoice Messenger & Reminders

How Biller Genie delivers invoices and follows up: Invoice Messenger, reminder cadence, paper mail, late fees, dunning escalation.

Articles in Invoice Messenger & Reminders

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Customize Paper Mail Reminders

You can customize the content for inside the paper mail reminders. Step 1 Paper Mail reminders match our email reminders. To change...

Updated May 21st, 2026 2827 views 8 likes
Invoice Messenger

Invoice Messenger handles the first touch with your customer when an invoice goes out: emailing the invoice, mailing the invoice on paper...

Updated May 25th, 2026 11489 views 9 likes
Setting Up Paper Mail

Setting up paper mail is easy in Biller Genie. It's a great tool to give customers an extra nudge to pay their...

Updated May 21st, 2026 3213 views 2 likes
Setup Late Fees

The Late Fee Manager automatically calculates and applies late fees to your invoices. In Biller Genie, an invoice is not considered late...

Updated May 25th, 2026 4799 views 3 likes
Using Paper Mail

After you’ve set up paper mail, you can begin using this powerful feature. Navigate to Add Ons and click Paper Mail. Paper Mail Dashboard On the...

Updated May 21st, 2026 4266 views 0 likes
Using Reminders

Reminders are the automatic follow-up communications Biller Genie sends to your customers between the time an invoice goes out and the time...

Updated May 25th, 2026 10102 views 9 likes