QuickBooks Desktop (QBD) versions 2021 R4 and greater can have a few reasons for error messages, here are the most common.

"A QuickBooks company data file is already open and it is different from the one requested or there are multiple company files open."

1. Close the company file that is open inside QuickBooks
2. Leave QuickBooks Desktop open with the "No Company Open" box open
3. Attempt the sync again.

"A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box."

1. A dialog box is open in QuickBooks preventing the sync manager from syncing.
2. Close the open dialog box and attempt the sync again.

"Multiple requests to QuickBooks timed out. Please make sure that your computer is powered on and connected to the Internet. If the issue continues, make sure you are logged into your Intuit account inside the QuickBooks app, and if necessary please restart QuickBooks."

This has multiple possible causes - here are multiple ways to address the issue

1. Biller Genie is not able to connect to QuickBooks Desktop due to a connection failure from the computer being asleep, off, or not connected to the internet.
   1. Make sure the computer which hosts your QBD company file and has the Biller Genie web setup is turned on, logged in, and connected to the internet.
   2. If the computer is in hibernation or asleep, it will prevent a sync from happening. Update the computers sleep settings to "Never" so it does not go to sleep.
2. The BG web app in QBD has lost its connection and needs to be reconnected.
   1. Check the web app in QBD to make sure it is connected. Go to File > App Management > Manage web apps > Connected Apps > Action > select dropdown > reconnect
      
3. There are multiple instances of QuickBooks Desktop opened on the same computer/server that Biller Genie is trying to sync to.
   1. Check the task manager to see if there are mutliple instances of QBD running at the same time. Close all other instances that are not being used.

1. There are multiple instances of QuickBooks Desktop opened on the same computer that Biller Genie is trying to sync to.
   1. Check the task manager on your computer to see if there are mutliple instances of QBD running at the same time. Close all other instances that are not being used.
2. If multiple versions of QBD 2021 R4 and later are installed on the computer, it can cause confusion for the WebConnector 3.0 and which version to communicate with.
   1. There can be NO previous versions of QBD on the computer/server.
   2. All older versions must be uninstalled from the computer.
   3. Once uninstalled, restart the computer.

"We received an error message from QuickBooks: "The user you are trying to log in with is already logged in from another machine." Please restart QuickBooks at least once, and try again, and if the problem persists, contact Support."

 

1. The user that was selected in the application certiticate in QBD to allow Biller Genie to auto sync is signed into QuickBooks on a different computer from where the sync manager is set up.
2. The selected (typically admin) user needs to log out from QuickBooks on the other computer that they are using.
3. Reattempt sync again once they have logged out.
4. Check the computer where the company file is stored to make sure there are no modal windows open as this will then cause a modal window open error to occur.

"We received an error message from QuickBooks: "Insufficient permission level to perform this action." Please restart QuickBooks at least once, and try again, and if the problem persists, contact Support."

1. A user is logged into QuickBooks on the computer where the Biller Genie sync manager has been set up who does not have permissions for the actions that the sync manager needs.
2. The current user needs to log out of QuickBooks where the sync manager is set up and then reattempt the sync.

Error Message: "3390: You have exceeded the maximum number of open iterators for this session. Please close some iterators before attempting to start a new one."

1. There are multiple iterations open of QuickBooks Desktop and the WebConnector does not know which one to communicate with.
2. Restart the computer, reopen QBD, and then try to sync again.
3. This error will continue to happen until the computer is restarted to close out all iterations of QBD.

Error Message: "0x8004041D: This application is not allowed to log into this QuickBooks company data file automatically. The QuickBooks administrator can grant permission for an automatic login through the Integrated Application preferences."

This error will appear when the QuickBooks Desktop application certificate was not configured correctly during the initial sync manger app setup. The option to "allow access even if QuickBooks is not running" was not selected which will not allow the sync manager to sync when QuickBooks is closed.

1. In QBD, click edit >> preferences >> integrated applications >> company preferences tab.
2. Under "Application Name" - click Biller Genie and then the properties button to the right.
3. Make sure the "Allow this application to login automatically" npx is checked.
4. Click the dropdown under "Login as:" and confirm that the QBD Admin user is selected.

Error Message: "9900: Failed to process request. Reason: Something's not right. The data sync interrupted unexpectedly. Open Web apps on QuickBooks to identify the possible causes of interruption. Please restart QuickBooks at least once, and try again, and if the problem persists, contact Support.

In most cases the next sync will occur with no issues or even the next request depending on the interruption. Restart QuickBooks and reattempt the sync.

This usually occurs when the Biller Genie sync manager has made a request to sync and the sync is unexpectedly interrupted.

Ex: Internet connection flicker, subscriber closes their laptop while in the middle of the request, QuickBooks Desktop is closed and killed while sync request is taking place.

Error Message: "0x8004040D: The ticket parameter is invalid." Please restart QuickBooks at least once, and try again, and if the problem persists, contact support.

This error is caused when the connection between the QuickBooks program and the Accounting Server has been terminated abnormally.

1. Try to restart QBD completely and attempt sync again.
2. Check the task manager to make sure everything is closed for QBD.
3. Restarting the computer and attempt sync again will also accomplish this.